[soldthetaco]

Today when I picked up mine, I mentioned that I have $100 reservation fee that can be applied to the vehicle as $100 rebate.
The sales person said: "Cool, I don't know anything about that, ask the finance manager when you go do that part."

Ok, I did go to the finance manager, and I was steamrolled for 15 mins being educated about all the backend products. And I asked about the $100 rebate, the answer is just go get a refund from Hyundai, not sure what to do with the transaction id.

So, in the end I'm still going to cancel the reservation because I just need to get the money back

 

[LovinLife]

Hyundai Fail.... #75.

Don't let it get you down. Look on the bright side: YOUR frustrations are behind you.😁

 

[355rockit]

Hyundai Concierge noted that allot of dealers are confused about the $100 and said I can just request refund after purchase if I am having issues getting refund from the dealer. If I cancel reservation early and have a VIN attached to my name, it will get removed per concierge and I may lose the chance to acquire the vehicle.

 

[LovinLife]

Talk about a disconnect! Wow!

How hard would it be for Hyundai to EMAIL instructions to their dealers?

 

[Walking Black Bear]

That is CRAZY!! The more I hear about the US reservation system, the more thankful I am to be in Canada where our pre-orders were actually orders, and the dealerships themselves actually took the deposit payments directly. Yeah, we have to wait longer (expecting mid-September), but worth it to be free of the games y'all have to deal with. Dang.

 

[Rxturbo7man]

Today when I picked up mine, I mentioned that I have $100 reservation fee that can be applied to the vehicle as $100 rebate.
The sales person said: "Cool, I don't know anything about that, ask the finance manager when you go do that part."

Ok, I did go to the finance manager, and I was steamrolled for 15 mins being educated about all the backend products. And I asked about the $100 rebate, the answer is just go get a refund from Hyundai, not sure what to do with the transaction id.

So, in the end I'm still going to cancel the reservation because I just need to get the money back

Took 3 weeks after cancelling but finally got refund.

 

[Chuck]

Talk about a disconnect! Wow!

How hard would it be for Hyundai to EMAIL instructions to their dealers?

They did... tell the dealer to check their messages from July 14th.

 

[modshack]

Talk about a disconnect! Wow!

How hard would it be for Hyundai to EMAIL instructions to their dealers?

They did, as well as you. I had a page telling the dealer how to redeem which he did with no problem before I even got to the finance guy..

 

[aztec1382]

I had to complain for the dealer to add the deposit.
Bug they did

 

[MattQ]

May I ask what trim did you get and what did you end up paying? Any mark up?

 

[modshack]

May I ask what trim did you get and what did you end up paying? Any mark up?

MSRP for me (SEL AWD Premium)+ a few factory added options (bed fence, flaps, mats etc)

 

[aztec1382]

White SEL
Some extras
29k

 

[Renegade16]

My dealer rebated 100. on the MSRP for the reservation money. No issue about it!

 

[_metafizik]

Took 3 weeks after cancelling but finally got refund.9

I didn't use the $100 I paid when I did the reservation when I purchased my SC. Who did you contact to get it refunded?

 

[SC-421]

And I asked about the $100 rebate, the answer is just go get a refund from Hyundai, not sure what to do with the transaction id.
So, in the end I'm still going to cancel the reservation because I just need to get the money back

Hyundai Fail.... #75.

Hyundai Concierge noted that allot of dealers are confused about the $100

Talk about a disconnect! Wow!

Took 3 weeks after cancelling but finally got refund.

I had to complain for the dealer to add the deposit.

What a $#!T show by Hyundai on this whole release. And on top of that, dealers want to charge WAY over MSRP. If wasn't for the fact that I like the SC that much, I'd be looking elsewhere.

 

[LittleBokey]

What a $#!T show by Hyundai on this whole release. And on top of that, dealers want to charge WAY over MSRP. If wasn't for the fact that I like the SC that much, I'd be looking elsewhere.

Are you trolling us? Many would disagree with your generalization that the "whole" release is FUBAR. Not all dealers are charging over MSRP and many markups are waved for ppl who reserved. While not prefect, the reservation program has provided a few good things including the inventory search tool not available to others. I've been locked into my exact choice/VIN since the second round of communications... some of the forum folks are WILLING to pay over MSRP, so there is that too.

I am curious, where else would you look? There is nothing like the SC... unless we are generalizing again and calling it a "compact truck".

 

[Rxturbo7man]

I didn't use the $100 I paid when I did the reservation when I purchased my SC. Who did you contact to get it refunded?

Concierge. Phoned and emailed, they responded to email, after a scant 3 weeks I got the refund.

 

[SC-421]

Are you trolling us? Many would disagree with your generalization that the "whole" release is FUBAR. Not all dealers are charging over MSRP and many markups are waved for ppl who reserved. While not prefect, the reservation program has provided a few good things including the inventory search tool not available to others. I've been locked into my exact choice/VIN since the second round of communications... some of the forum folks are WILLING to pay over MSRP, so there is that too.

I am curious, where else would you look? There is nothing like the SC... unless we are generalizing again and calling it a "compact truck".

No, not trolling at all. I just saw this thread that was nothing but issues. Perhaps the reservation program has its benefits but from many other threads, it seems like it was not worth it or at least not what some expected (even with disclaimers). Perhaps "whole" release is too strong a statement, but many would certainly agree that Hyundai could have managed this rollout better. Where else would I look, probably a Ranger. But it's more than I need, and like you said, there is nothing else like the SC (which I completely agree with). And like I said, I like the SC a lot. I'm certain I will get one.

 

[_metafizik]

Talk about a disconnect! Wow!

How hard would it be for Hyundai to EMAIL instructions to their dealers?

You can't assume the people at all of the dealerships can read.

What was it George Carlin said?

"Think of how stupid the average person is, and realize half of them are stupider than that."

 

[fletch_nc]

I did not get it when I paid for mine, but I called concierge, they asked if I changed my mind, I told them I already paid for one, refund appeared on my credit card today. No problem.