Back in 2009 I bought a new Hyundai Accent. Bottom of the barrel trim, manual trans. I only bought it because of the surge in gas prices then and my other vehicle was an F-150 Lariat Crew Cab and to get to work was a 52 mile round trip. I bought the Hyundai 150 miles away, over the phone, sight unseen. When I picked it up the salesman was lackluster, bored and wanted to get rid of me as quickly as possible since I was not dropping big bucks there, which was OK with me. I took it for a spin around the block and then he tossed me the manual and extra key. The finance guy couldn't get it through his head that I didn't want any extras, that the entire exercise was to just have a cheap car to get to work with. So he wasn't thrilled with me either. When I got home I discovered that the car was missing the cargo cover that you pull out behind the rear seat. I checked with Hyundai online to see if that trim was supposed to have it since it cost $300 if you wanted to buy one. Yep. I called the salesman and he said he'd find it and get it for me. Then he blew it off. So, when they called to get a review from me they asked how I rated the salesman from 1 to 10. I said three. The next day he actually called and got profane between his hyperventilating. I said, the car was missing a part, you said you get it and didn't. He said I "got a great deal" and I should be happy with a car missing a part. So then I called Hyundai and explained the situation. Hyundai called the dealership sales manager and told them to get me the missing part. He said no to which Hyundai rep said "You're telling corporate NO?!" Then they called the dealership owner. I don't know what was said but I then got a call from the parts manager telling me to come pick up my part. I told him he needed to mail it since I lived 150 miles away. Got the part a few days later. Moral of the story, call Hyundai corporate if you run into a brick wall at the dealership.
