[Grifball]

Hey there, y'all. I've got a thread in Problems and Solutions here detailing some of the issues I've had with a water leak in my '22 SEL Premium. I figured I'd post in the larger forum section here with the final update and open up an in depth discussion about Hyundai's warranty process, dealerships, and corporate team.

Here's the recap:

• I bought my SC in May of 2022 and installed all weather floor mats
• In November, I pulled my charging cable up off the floor and noticed it was wet
• I let the tech at my dealership know and scheduled the earliest appt I could, which was early January
• Every time it rained, I'd have 1/4" to a 1/2" of rain in my rear footwell. I took pictures and video of everything.
• The day before my appointment in January, the dealership called to tell me that they didn't have the right people scheduled to look at my truck, so they'd have to reschedule my appointment, and the earliest they could get me in was February, but if I dropped the truck off sooner, they could take a look when they had time. At this point, I called corporate to b**** about them waiting two months to reschedule my appointment because they messed up on scheduling and pushing me off another month, and they assigned me a case manager.
• I dropped the truck off three weeks before my appointment to get it seen sooner. The corporate case manager called them regularly for updates and they told her they were working on a diagnosis. When I called them, they told me that they hadn't looked at the truck and didn't plan to for over a month. I reminded them that I had an appointment in a week.
• The day after the appointment, I texted to ask how things went and the tech told me he'd go check. I never heard back. I got a call from the case manager two days later after she followed up and she informed me that the dealership did not look at the truck on the day of the appointment. At this point, I'm pretty ticked off.
• The case manager says that she's going to go ahead and write up her report and get ready to send it on to legal or whoever, because after 30 days, they're writing up the case no matter what.
• After 30 days, I get a call from the case manager that the case is written and ready to go, but she still needs the service ticket number from the dealership and she can't get it from them. They've had the truck over a month at this point, and they don't even have a service ticket number to give her. That was Friday.
• Today, I get another call from the case manager. She finally got the information she needed from the dealership and was able to more or less immediately get me a buyback offer.

So here are my takeaways:
1. The dealerships are independently owned and operated. They don't give a **** about you or your vehicle unless there's dollars in it for them, and a complicated, hard to diagnose issue that will be covered under warranty is probably not top of their pile
2. Because the dealerships are independent, Hyundai can't really force them to do anything. It wasn't until the case manager started talking about looping in the one person at Hyundai who can actually affect the dealership's relationship with them that I guess things finally started moving.
3. Hyundai's case managers are phenomenal. At least the one I worked with. She was THE ONLY reason I didn't go through lemon law and have to end up effing around with lawyers and a bunch of nonsense like that, dragging this out and becoming even more of a headache. But to Hyundai's credit, they also listened to the case manager, read her report, and decided not to play games with me and try to push me off. They stood behind their product and said yeah, we messed up, we'll make it right.
4. The warranty is really only as good as your local dealership's service department. It's been three months from when I informed my dealership about this issue until now, and they STILL haven't even looked at the truck, rescheduling one appointment the day before and completely skipping another. Regardless of my feelings about Hyundai and their products, I can say with confidence the only thing I'll be back to that dealer for is to pick up my personal stuff out of the truck. Absolute clown shoes.

Overall experience, 4/10. The issue with my truck was 1 in 10,000. I haven't heard of anyone else having the same issue, and I've been looking. I don't fault the 12 year olds in Alabama working on these trucks for missing a seam on the body and letting a leak in one truck. They're only kids, after all. The experience with the dealer is the bar-none worst customer service I've ever had. 0/10 The experience with Hyundai corporate and my case manager was 10/10. No complaints. They stayed on top of the dealership, kept pressing, kept me updated weekly, and made it so that I didn't have to spend my time hounding the dealership every other day.

I'm open to any questions about the process, the issue with my truck, dealing with the case managers, etc. Anything that could be helpful to other folks. I know there are others going through lemon law or buybacks with their vehicles right now, too.

As for me, I'll probably be back in a Santa Cruz sooner or later. I'm not loving interest rates right now, and I'm sad to give up my 2.2% loan, but there's really no other vehicle on the market that meets my needs as well as the SC right now, and I'm not eager to buy anything coming out in its first model year after the first model year experience of the SC. So we'll drive my wife's 2000 Toyota Sienna that has now outlived 3 of my vehicles (plus two more that were sold in good condition) until it croaks and go from there.

 

[Forest Moon]

I had to get corporate involved due to a ****ty experience with a Toyota dealership. It's basically the same set up with them. Dealerships are independent businesses and corporate can only do so much. In my case though, corporate just kinda strung me along with false promises. Every time things seemed to move forward, nothing was resolved. A few weeks later they eventually told me if I wanted to pursue it further, I would have to get a lawyer. Only they weren't even allowed to say the word lawyer for some reason. The dealership did eventually make everything right, but I told myself that was my last Toyota and it was. I traded that truck in for my SC.
Enough about me though. I really can't believe you were treated like that by a dealership. What exactly is that service department doing all day? Are they that really that busy doing scheduled maintenance? Also I have to wonder if your SC is eventually going to make it on somebody's used car lot without even being fixed.

 

[danco]

I had to get corporate involved due to a ****ty experience with a Toyota dealership. It's basically the same set up with them. Dealerships are independent businesses and corporate can only do so much.

As far as I know, Tesla dealerships are the only ones that aren't independently owned and operated...

 

[Grifball]

I had to get corporate involved due to a ****ty experience with a Toyota dealership. It's basically the same set up with them. Dealerships are independent businesses and corporate can only do so much. In my case though, corporate just kinda strung me along with false promises. Every time things seemed to move forward, nothing was resolved. A few weeks later they eventually told me if I wanted to pursue it further, I would have to get a lawyer. Only they weren't even allowed to say the word lawyer for some reason. The dealership did eventually make everything right, but I told myself that was my last Toyota and it was. I traded that truck in for my SC.
Enough about me though. I really can't believe you were treated like that by a dealership. What exactly is that service department doing all day? Are they that really that busy doing scheduled maintenance? Also I have to wonder if your SC is eventually going to make it on somebody's used car lot without even being fixed.

I can maybe understand the dealership being so busy that they couldn't fit the truck in before the appointment due to other appointments. But to completely skip the scheduled appointment with no explanation?! Hah. No thank you.

The case manager did say that they would still have to fix the truck after buying it back, but I dunno if they'll have the local dealer do that or drive it somewhere else to have it worked on.

Either way, if the dealership wouldn't get their act together with a corporate case manager breathing down their neck, I have no idea what would take to get them to actually do what they said they would do.

 

[ColoradoOutdoors]

Thank you for taking the time to post all the details here. I need to escalate an issue I am having with our Santa Cruz and this helps a lot. Sounds like you stayed cool headed and on point and that's how you get the right result!

 

[SantaCruzFan]

Very informative post - thanks for that.

Most dealers are independently owned, but most manufacturers enforce standards, including quality warranty coverage. Some Hyundai dealers seem to provide this and others do not. Hyundai has generally been ineffective at getting these problems resolved until there is a recall .The dealer reps are sincere but they can't really fix the problem. The owner is left holding the bag.

Most car makers have this craptastic system with weak and inadequate dealer service. So I try to buy only more reliable vehicles which are not dependant on greedy, incompetent dealers.

 

[Grifball]

Thank you for taking the time to post all the details here. I need to escalate an issue I am having with our Santa Cruz and this helps a lot. Sounds like you stayed cool headed and on point and that's how you get the right result!

I would say so, yes. I didn't get the impression that anybody I talked to would be more likely to be helpful if I cussed them out and called them names.
I had everything documented and notated, shared it all with all parties involved, made my expectations clear (that the issue needed to be fixed in such a way that mitigated existing damage, and failing that, the vehicle needed to be replaced), and I treated everybody I talked to like a living, breathing, human being with respect. It's amazing how much easier your life can be when you do that.

I'm curious to hear more about the issue you're having if you're up for sharing.

Very informative post - thanks for that.

Most dealers are independently owned, but most manufacturers enforce standards, including quality warranty coverage. Some Hyundai dealers seem to provide this and others do not. Hyundai has generally been ineffective at getting these problems resolved until there is a recall .The dealer reps are sincere but they can't really fix the problem. The owner is left holding the bag.

Most car makers have this craptastic system with weak and inadequate dealer service. So I try to buy only more reliable vehicles which are not dependant on greedy, incompetent dealers.

Yeah, this is the first new vehicle I've purchased, so I've never really had to deal with dealerships before. I've just found a mechanic I liked who did good work at honest prices and called it good. This has definitely been eye-opening for me in realizing that even a brand new vehicle with a warranty can be a massive headache and a pain in the butt.

 

[fpearman]

I can relate. Hyundai bought ours back late September, 2022. It was not a Santa Cruz, but a 2022 Santa Fe. It was the Santa Fe Limited trim with the same engine and DCT as the Santa Cruz Limited (and SEL Premium as you have). The SUV only had 5600 miles on it when the DCT transmission just died on a long flat stretch of highway here in Alabama. Called Hyundai using Bluelink on the mirror. Vehicle was towed to a dealership not in my area. From the time it made it to the dealership - it took about 4 days for the dealership to verify that the DCT was toast. Service manager informed me that a new transmission would probably take 8 weeks or more to arrive from Korea. I was told they had no loaners and I was sent to Enterprise Rental in a run-down area in Birmingham. The car stunk so bad - I made them clean it again before I could leave. I bitched and no one seemed to care. I will not dwell too much on the rental - - but, between the smell and my wife’s staying on my back about the smell - that **** well persuaded me to start inquiring about Alabama Lemon Law. I contacted BBB Auto Line thru their National BBB Assistance and was assigned a caseworker. No lawyer was needed. Hyundai, BBB and myself. Hyundai agreed to buy-back the vehicle. In Alabama, if a vehicle sits disabled for 30 or more - it qualifies for Lemon Law. There are other stipulations that apply. Vehicle must be less than 12K miles and less than 12 months since purchase. States vary in their Lemon Law buy-backs. And, after a few weeks - like yourself, I was assigned a female from Hyundai who I worked with signing documents and getting things arranged. About 2 weeks later, my wife & I met a gentleman who Hyundai assigned to give us our check at the same dealership where the vehicle was towed 6-7 weeks earlier. I am pretty sure we had to sign a NDA when we got our check. I will not disclose amounts - but I felt Hyundai did right by us! So much so, I bought another Santa Fe! This time without a DCT! While I was there - I saw the Santa Cruz and drove one. Went back a month later and bought my AWD SEL with Activity Pack. Love both of them!

 

[CASD]

I know if I have a problem and my dealership treats me the way I've read about... as soon as the SC was fixed I would be trading it in, but not before I became a Bugle at the top of the Media pile.
I really like my SC but I bought it as a most likely my last new car buy... If it gives me trouble, Down the road it goes and I'll go back to Honda or Toyota...

 

[JMII]

So here are my takeaways:
1. The dealerships are independently owned and operated. They don't give a **** about you or your vehicle unless there's dollars in it for them, and a complicated, hard to diagnose issue that will be covered under warranty is probably not top of their pile

4. The warranty is really only as good as your local dealership's service department. It's been three months from when I informed my dealership about this issue until now, and they STILL haven't even looked at the truck, rescheduling one appointment the day before and completely skipping another. Regardless of my feelings about Hyundai and their products, I can say with confidence the only thing I'll be back to that dealer for is to pick up my personal stuff out of the truck. Absolute clown shoes.

Pretty much everyone who has problems, minor or major with their SC comes to these same conclusions. In the end it is really about how hard your dealer is willing to WORK for YOU. Given the lack of parts and shortage of staff trying to get your vehicle repaired is pretty much impossible these. Warranty work is not profitable so dealers do everything possible to avoid it.

Despite what many think the dealer's "techs" are really into troubleshooting. They are underpaid, under trained, grease monkeys turning wrenches, nothing more. Then have NO idea how to figure out or fix anything, they simply read the procedure and follow the steps. They don't care, your vehicle is simply what stands between them and their lunch break. While is true for all OEMs a generalization is the lower the vehicle's cost the lower the level of their service. For example you'll hear people rave about how well Lexus and Porsche takes care of their customers, GM, Hyundai? Not so much.

 

[brny67]

this sucks, I hate hearing that people get treated this way....they were quick to take your money or have you sign on the dotted line, and when the ink dries there are crickets chirping when you run into some issues

 

[Will]

The rates blow right now. I was looking at trading for a Sorento. I'm at 1,74% now. I just cant justify the hit I would take. The Ridgeline is a great alternative, to the SC, Uglier and more boring than the SC, but reliable and practicle.

 

[Minndog]

Hey there, y'all. I've got a thread in Problems and Solutions here detailing some of the issues I've had with a water leak in my '22 SEL Premium. I figured I'd post in the larger forum section here with the final update and open up an in depth discussion about Hyundai's warranty process, dealerships, and corporate team.

Here's the recap:

• I bought my SC in May of 2022 and installed all weather floor mats
• In November, I pulled my charging cable up off the floor and noticed it was wet
• I let the tech at my dealership know and scheduled the earliest appt I could, which was early January
• Every time it rained, I'd have 1/4" to a 1/2" of rain in my rear footwell. I took pictures and video of everything.
• The day before my appointment in January, the dealership called to tell me that they didn't have the right people scheduled to look at my truck, so they'd have to reschedule my appointment, and the earliest they could get me in was February, but if I dropped the truck off sooner, they could take a look when they had time. At this point, I called corporate to b**** about them waiting two months to reschedule my appointment because they messed up on scheduling and pushing me off another month, and they assigned me a case manager.
• I dropped the truck off three weeks before my appointment to get it seen sooner. The corporate case manager called them regularly for updates and they told her they were working on a diagnosis. When I called them, they told me that they hadn't looked at the truck and didn't plan to for over a month. I reminded them that I had an appointment in a week.
• The day after the appointment, I texted to ask how things went and the tech told me he'd go check. I never heard back. I got a call from the case manager two days later after she followed up and she informed me that the dealership did not look at the truck on the day of the appointment. At this point, I'm pretty ticked off.
• The case manager says that she's going to go ahead and write up her report and get ready to send it on to legal or whoever, because after 30 days, they're writing up the case no matter what.
• After 30 days, I get a call from the case manager that the case is written and ready to go, but she still needs the service ticket number from the dealership and she can't get it from them. They've had the truck over a month at this point, and they don't even have a service ticket number to give her. That was Friday.
• Today, I get another call from the case manager. She finally got the information she needed from the dealership and was able to more or less immediately get me a buyback offer.

So here are my takeaways:
1. The dealerships are independently owned and operated. They don't give a **** about you or your vehicle unless there's dollars in it for them, and a complicated, hard to diagnose issue that will be covered under warranty is probably not top of their pile
2. Because the dealerships are independent, Hyundai can't really force them to do anything. It wasn't until the case manager started talking about looping in the one person at Hyundai who can actually affect the dealership's relationship with them that I guess things finally started moving.
3. Hyundai's case managers are phenomenal. At least the one I worked with. She was THE ONLY reason I didn't go through lemon law and have to end up effing around with lawyers and a bunch of nonsense like that, dragging this out and becoming even more of a headache. But to Hyundai's credit, they also listened to the case manager, read her report, and decided not to play games with me and try to push me off. They stood behind their product and said yeah, we messed up, we'll make it right.
4. The warranty is really only as good as your local dealership's service department. It's been three months from when I informed my dealership about this issue until now, and they STILL haven't even looked at the truck, rescheduling one appointment the day before and completely skipping another. Regardless of my feelings about Hyundai and their products, I can say with confidence the only thing I'll be back to that dealer for is to pick up my personal stuff out of the truck. Absolute clown shoes.

Overall experience, 4/10. The issue with my truck was 1 in 10,000. I haven't heard of anyone else having the same issue, and I've been looking. I don't fault the 12 year olds in Alabama working on these trucks for missing a seam on the body and letting a leak in one truck. They're only kids, after all. The experience with the dealer is the bar-none worst customer service I've ever had. 0/10 The experience with Hyundai corporate and my case manager was 10/10. No complaints. They stayed on top of the dealership, kept pressing, kept me updated weekly, and made it so that I didn't have to spend my time hounding the dealership every other day.

I'm open to any questions about the process, the issue with my truck, dealing with the case managers, etc. Anything that could be helpful to other folks. I know there are others going through lemon law or buybacks with their vehicles right now, too.

As for me, I'll probably be back in a Santa Cruz sooner or later. I'm not loving interest rates right now, and I'm sad to give up my 2.2% loan, but there's really no other vehicle on the market that meets my needs as well as the SC right now, and I'm not eager to buy anything coming out in its first model year after the first model year experience of the SC. So we'll drive my wife's 2000 Toyota Sienna that has now outlived 3 of my vehicles (plus two more that were sold in good condition) until it croaks and go from there.

What was the phone number you called to get to a case manager? I would appreciate it if you have that. Thanks

 

[Daaack]

I am also interested in the number, please write

 

[Grifball]

I can relate. Hyundai bought ours back late September, 2022. It was not a Santa Cruz, but a 2022 Santa Fe. It was the Santa Fe Limited trim with the same engine and DCT as the Santa Cruz Limited (and SEL Premium as you have). The SUV only had 5600 miles on it when the DCT transmission just died on a long flat stretch of highway here in Alabama. Called Hyundai using Bluelink on the mirror. Vehicle was towed to a dealership not in my area. From the time it made it to the dealership - it took about 4 days for the dealership to verify that the DCT was toast. Service manager informed me that a new transmission would probably take 8 weeks or more to arrive from Korea. I was told they had no loaners and I was sent to Enterprise Rental in a run-down area in Birmingham. The car stunk so bad - I made them clean it again before I could leave. I bitched and no one seemed to care. I will not dwell too much on the rental - - but, between the smell and my wife’s staying on my back about the smell - that **** well persuaded me to start inquiring about Alabama Lemon Law. I contacted BBB Auto Line thru their National BBB Assistance and was assigned a caseworker. No lawyer was needed. Hyundai, BBB and myself. Hyundai agreed to buy-back the vehicle. In Alabama, if a vehicle sits disabled for 30 or more - it qualifies for Lemon Law. There are other stipulations that apply. Vehicle must be less than 12K miles and less than 12 months since purchase. States vary in their Lemon Law buy-backs. And, after a few weeks - like yourself, I was assigned a female from Hyundai who I worked with signing documents and getting things arranged. About 2 weeks later, my wife & I met a gentleman who Hyundai assigned to give us our check at the same dealership where the vehicle was towed 6-7 weeks earlier. I am pretty sure we had to sign a NDA when we got our check. I will not disclose amounts - but I felt Hyundai did right by us! So much so, I bought another Santa Fe! This time without a DCT! While I was there - I saw the Santa Cruz and drove one. Went back a month later and bought my AWD SEL with Activity Pack. Love both of them!

Really glad to hear that you felt you had a good experience with the customer care team, too. I told my case manager straight up that she was the one bright spot in this whole situation for me, and I appreciated that.
I think I'll be back in a SC eventually, but with a better expectation of the level of service and maybe after the COVID-related parts shortages and service backups calm down.


To those asking what number I called, it looks like it was 1-800-633-5151, just the regular customer care line. When I told the customer service rep on the phone that the dealer was giving me the runaround and if they refused to look at it, I'd have to go through lemon law, he said he was opening a new case for me, and that was when I was assigned a case manager to write up the report on the issues the vehicle was having. Apparently the case I had open prior was just a dealer complaint ticket for some reason, despite my first call being about the leak and wanting to know if they could get me seen any sooner.

 

[Minndog]

Really glad to hear that you felt you had a good experience with the customer care team, too. I told my case manager straight up that she was the one bright spot in this whole situation for me, and I appreciated that.
I think I'll be back in a SC eventually, but with a better expectation of the level of service and maybe after the COVID-related parts shortages and service backups calm down.


To those asking what number I called, it looks like it was 1-800-633-5151, just the regular customer care line. When I told the customer service rep on the phone that the dealer was giving me the runaround and if they refused to look at it, I'd have to go through lemon law, he said he was opening a new case for me, and that was when I was assigned a case manager to write up the report on the issues the vehicle was having. Apparently the case I had open prior was just a dealer complaint ticket for some reason, despite my first call being about the leak and wanting to know if they could get me seen any sooner.

Thanks for providing this info.

 

[Grifball]

Thanks for providing this info.

Any time. Best of luck. Hopefully your experience ends up with as positive of a resolution as mine.

 

[Cruzn]

Hey there, y'all. I've got a thread in Problems and Solutions here detailing some of the issues I've had with a water leak in my '22 SEL Premium. I figured I'd post in the larger forum section here with the final update and open up an in depth discussion about Hyundai's warranty process, dealerships, and corporate team.

Here's the recap:

• I bought my SC in May of 2022 and installed all weather floor mats
• In November, I pulled my charging cable up off the floor and noticed it was wet
• I let the tech at my dealership know and scheduled the earliest appt I could, which was early January
• Every time it rained, I'd have 1/4" to a 1/2" of rain in my rear footwell. I took pictures and video of everything.
• The day before my appointment in January, the dealership called to tell me that they didn't have the right people scheduled to look at my truck, so they'd have to reschedule my appointment, and the earliest they could get me in was February, but if I dropped the truck off sooner, they could take a look when they had time. At this point, I called corporate to b**** about them waiting two months to reschedule my appointment because they messed up on scheduling and pushing me off another month, and they assigned me a case manager.
• I dropped the truck off three weeks before my appointment to get it seen sooner. The corporate case manager called them regularly for updates and they told her they were working on a diagnosis. When I called them, they told me that they hadn't looked at the truck and didn't plan to for over a month. I reminded them that I had an appointment in a week.
• The day after the appointment, I texted to ask how things went and the tech told me he'd go check. I never heard back. I got a call from the case manager two days later after she followed up and she informed me that the dealership did not look at the truck on the day of the appointment. At this point, I'm pretty ticked off.
• The case manager says that she's going to go ahead and write up her report and get ready to send it on to legal or whoever, because after 30 days, they're writing up the case no matter what.
• After 30 days, I get a call from the case manager that the case is written and ready to go, but she still needs the service ticket number from the dealership and she can't get it from them. They've had the truck over a month at this point, and they don't even have a service ticket number to give her. That was Friday.
• Today, I get another call from the case manager. She finally got the information she needed from the dealership and was able to more or less immediately get me a buyback offer.

So here are my takeaways:
1. The dealerships are independently owned and operated. They don't give a **** about you or your vehicle unless there's dollars in it for them, and a complicated, hard to diagnose issue that will be covered under warranty is probably not top of their pile
2. Because the dealerships are independent, Hyundai can't really force them to do anything. It wasn't until the case manager started talking about looping in the one person at Hyundai who can actually affect the dealership's relationship with them that I guess things finally started moving.
3. Hyundai's case managers are phenomenal. At least the one I worked with. She was THE ONLY reason I didn't go through lemon law and have to end up effing around with lawyers and a bunch of nonsense like that, dragging this out and becoming even more of a headache. But to Hyundai's credit, they also listened to the case manager, read her report, and decided not to play games with me and try to push me off. They stood behind their product and said yeah, we messed up, we'll make it right.
4. The warranty is really only as good as your local dealership's service department. It's been three months from when I informed my dealership about this issue until now, and they STILL haven't even looked at the truck, rescheduling one appointment the day before and completely skipping another. Regardless of my feelings about Hyundai and their products, I can say with confidence the only thing I'll be back to that dealer for is to pick up my personal stuff out of the truck. Absolute clown shoes.

Overall experience, 4/10. The issue with my truck was 1 in 10,000. I haven't heard of anyone else having the same issue, and I've been looking. I don't fault the 12 year olds in Alabama working on these trucks for missing a seam on the body and letting a leak in one truck. They're only kids, after all. The experience with the dealer is the bar-none worst customer service I've ever had. 0/10 The experience with Hyundai corporate and my case manager was 10/10. No complaints. They stayed on top of the dealership, kept pressing, kept me updated weekly, and made it so that I didn't have to spend my time hounding the dealership every other day.

I'm open to any questions about the process, the issue with my truck, dealing with the case managers, etc. Anything that could be helpful to other folks. I know there are others going through lemon law or buybacks with their vehicles right now, too.

As for me, I'll probably be back in a Santa Cruz sooner or later. I'm not loving interest rates right now, and I'm sad to give up my 2.2% loan, but there's really no other vehicle on the market that meets my needs as well as the SC right now, and I'm not eager to buy anything coming out in its first model year after the first model year experience of the SC. So we'll drive my wife's 2000 Toyota Sienna that has now outlived 3 of my vehicles (plus two more that were sold in good condition) until it croaks and go from there.

You should keep checking the dealership website to see if it’s for sale. Question being, was it fixed ??

 

[Grifball]

You should keep checking the dealership website to see if it’s for sale. Question being, was it fixed ??

Based on what I heard when I talked to corporate yesterday (which was another trip in and of itself), they're going to buy it back, send it to their engineers to pick apart and find the flaw, fix it, and then send it to auction.
The dealership isn't the one buying it back, so they wouldn't be the one selling it unless corporate did some real weird gymnastics with the paperwork.

 

[doeweb]

This is a great post and I'm now dealing with a lemon. My scenario with the dealership has been pretty positive other than they cannot seem to fix the issue. I just opened a case with Hyundai this evening.

Have a couple of questions.
1. Anyone know how it works if you first open a case with Hyundai and if that's approved and you get a refund, can you work with the dealership to get another Santa Cruz or is Hyundai will to work with the dealership to get me a replacement? I'm guessing that Hyundai will give me a refund and I'll have to start the whole financing process over with the dealership. Minnesota Lemon law looks like they require a refund in full including taxes, delivery fees, and such. I would love to get another one of same value but don't want to have to pay any additional money.
2. What sucks is that I purchased new wheels and tires at 3K, sold my old ones on Facebook Marketplace so I no longer have them. Maybe I'll buy 4 doughnuts and put them on when I return it.

My history
I have a 2022 Santa Cruz limited that I purchased in 9/2022.
1. October 2022, I took it in for a couple of issues which got resolved except for the leaky sunroof
2. January 2022, took it in for a 2nd time on leaky sunroof, replace some stuff still leaked
3. Feb 2022, took it in for the 3rd time in which it sat at the dealership until today 3/2/2022.
4. They said they found a crimped drainage hose, picked it up and immediately went to a car wash. It actually now leaks worse than it did before.
5. Drove it back to the dealership (pretty pissed off), Sales Manager and Service Manager were immediately assisting me. They advised me to call Hyundai to get a case opened up and we can work from there.