[uscfan47]

"only" a head gasket ...well its a Subie so such work is considered normal maintenance

Not for quite a while has that been an issue but since Subaru's have more percentage wise vehicles on the road after 10 year the any other manufacturer it should be pretty obvious that stopped being an issue.

 

[dartgt64]

"only" a head gasket ...well its a Subie so such work is considered normal maintenance

I remember the first time I popped the hood on a Subie when I worked at a Mobil and found the spare tire on top of the engine. I was flabbergasted.

 

[doeweb]

Hyundai case manager emailed me on my leaky sunroof and left this: "I have heard from my internal resources and they are going to replace the sunroof assembly on the vehicle. I do not have an ETA on the repairs as of yet but it's up to you whether you want the vehicle repaired or not."

I'm on the fence of letting them try one more time to save me from having to remove all of the aftermarket parts or just telling them no and going my own way.

 

[Grifball]

Hyundai case manager emailed me on my leaky sunroof and left this: "I have heard from my internal resources and they are going to replace the sunroof assembly on the vehicle. I do not have an ETA on the repairs as of yet but it's up to you whether you want the vehicle repaired or not."

I'm on the fence of letting them try one more time to save me from having to remove all of the aftermarket parts or just telling them no and going my own way.

Are they offering to still buy it back if you don't let them try to fix it again? How many times have they tried already?

 

[doeweb]

Are they offering to still buy it back if you don't let them try to fix it again? How many times have they tried already?

They've offered me to get the Sunroof assembly completely replaced or do a buy back. Since I have a ton of aftermarket installed and lower interest rate. I'm going to give them one more shot at it, if that doesn't work I'm going with the buy back.

 

[Grifball]

They've offered me to get the Sunroof assembly completely replaced or do a buy back. Since I have a ton of aftermarket installed and lower interest rate. I'm going to give them one more shot at it, if that doesn't work I'm going with the buy back.

I think that's reasonable. If they can fix it, you're good to go. If they don't, you get most of your money back.

With mine, the damage is done, and you can't undo that much water damage to metal, let alone any of the fabric or foam that's had moisture get into it. So even if they came back to me and said they wanted to fix it, it wouldn't be enough. They'd have to replace more parts than it's worth.

 

[Rcleather]

They've offered me to get the Sunroof assembly completely replaced or do a buy back. Since I have a ton of aftermarket installed and lower interest rate. I'm going to give them one more shot at it, if that doesn't work I'm going with the buy back.

How long did they say it was going to take you to get the part because what I understand all parts are on back order

 

[doeweb]

How long did they say it was going to take you to get the part because what I understand all parts are on back order

Good question, Hyundai corporate advised me that the service manager at the dealer ordered the parts and will call me when they are in.

 

[Rcleather]

Good question, Hyundai corporate advised me that the service manager at the dealer ordered the parts and will call me when they are in.

Well just beware that they said they were ordering mine and that it was on back order and they had absolutely no ETA when they were going to get my part in that's what I finally said the heck with it and what what the lemon law and they're doing a buyback. But they have my vehicle it's a safety issue I can't drive it.

 

[Grifball]

Well just beware that they said they were ordering mine and that it was on back order and they had absolutely no ETA when they were going to get my part in that's what I finally said the heck with it and what what the lemon law and they're doing a buyback. But they have my vehicle it's a safety issue I can't drive it.

What's the timeline on your buyback like? What stage of the process are you in?

Allegedly, my case manager with autosolutionteam sent my paperwork to the audit team a week ago, and I haven't heard anything since.
Not sure what the point of asking for a 30-day payoff amount is if you're going to sit on the paperwork for a month and a half...

 

[Rcleather]

What's the timeline on your buyback like? What stage of the process are you in?

Allegedly, my case manager with autosolutionteam sent my paperwork to the audit team a week ago, and I haven't heard anything since.
Not sure what the point of asking for a 30-day payoff amount is if you're going to sit on the paperwork for a month and a half...

They told me today that I will have my quote in 7 to 10 business days.
I started the process on January 24th I believe. 30 days later they decided that they're going to buy it back. Then I had to send the paperwork in to the Auto solutions team or whatever it is. And then like I said today they told me 7 to 10 business days for the pay off amount. But then I know we have to set up an appointment to get the money and all that stuff so probably going to be another 2 to 3 weeks at least for that

 

[Grifball]

They told me today that I will have my quote in 7 to 10 business days.
I started the process on January 24th I believe. 30 days later they decided that they're going to buy it back. Then I had to send the paperwork in to the Auto solutions team or whatever it is. And then like I said today they told me 7 to 10 business days for the pay off amount. But then I know we have to set up an appointment to get the money and all that stuff so probably going to be another 2 to 3 weeks at least for that

Jeeze. So almost three weeks from when you sent in the paperwork to when you heard back from them?
It's certainly not as quick as carvana, that's for sure.

 

[tomminer70]

Hey there, y'all. I've got a thread in Problems and Solutions here detailing some of the issues I've had with a water leak in my '22 SEL Premium. I figured I'd post in the larger forum section here with the final update and open up an in depth discussion about Hyundai's warranty process, dealerships, and corporate team.

Here's the recap:

• I bought my SC in May of 2022 and installed all weather floor mats
• In November, I pulled my charging cable up off the floor and noticed it was wet
• I let the tech at my dealership know and scheduled the earliest appt I could, which was early January
• Every time it rained, I'd have 1/4" to a 1/2" of rain in my rear footwell. I took pictures and video of everything.
• The day before my appointment in January, the dealership called to tell me that they didn't have the right people scheduled to look at my truck, so they'd have to reschedule my appointment, and the earliest they could get me in was February, but if I dropped the truck off sooner, they could take a look when they had time. At this point, I called corporate to b**** about them waiting two months to reschedule my appointment because they messed up on scheduling and pushing me off another month, and they assigned me a case manager.
• I dropped the truck off three weeks before my appointment to get it seen sooner. The corporate case manager called them regularly for updates and they told her they were working on a diagnosis. When I called them, they told me that they hadn't looked at the truck and didn't plan to for over a month. I reminded them that I had an appointment in a week.
• The day after the appointment, I texted to ask how things went and the tech told me he'd go check. I never heard back. I got a call from the case manager two days later after she followed up and she informed me that the dealership did not look at the truck on the day of the appointment. At this point, I'm pretty ticked off.
• The case manager says that she's going to go ahead and write up her report and get ready to send it on to legal or whoever, because after 30 days, they're writing up the case no matter what.
• After 30 days, I get a call from the case manager that the case is written and ready to go, but she still needs the service ticket number from the dealership and she can't get it from them. They've had the truck over a month at this point, and they don't even have a service ticket number to give her. That was Friday.
• Today, I get another call from the case manager. She finally got the information she needed from the dealership and was able to more or less immediately get me a buyback offer.

So here are my takeaways:
1. The dealerships are independently owned and operated. They don't give a **** about you or your vehicle unless there's dollars in it for them, and a complicated, hard to diagnose issue that will be covered under warranty is probably not top of their pile
2. Because the dealerships are independent, Hyundai can't really force them to do anything. It wasn't until the case manager started talking about looping in the one person at Hyundai who can actually affect the dealership's relationship with them that I guess things finally started moving.
3. Hyundai's case managers are phenomenal. At least the one I worked with. She was THE ONLY reason I didn't go through lemon law and have to end up effing around with lawyers and a bunch of nonsense like that, dragging this out and becoming even more of a headache. But to Hyundai's credit, they also listened to the case manager, read her report, and decided not to play games with me and try to push me off. They stood behind their product and said yeah, we messed up, we'll make it right.
4. The warranty is really only as good as your local dealership's service department. It's been three months from when I informed my dealership about this issue until now, and they STILL haven't even looked at the truck, rescheduling one appointment the day before and completely skipping another. Regardless of my feelings about Hyundai and their products, I can say with confidence the only thing I'll be back to that dealer for is to pick up my personal stuff out of the truck. Absolute clown shoes.

Overall experience, 4/10. The issue with my truck was 1 in 10,000. I haven't heard of anyone else having the same issue, and I've been looking. I don't fault the 12 year olds in Alabama working on these trucks for missing a seam on the body and letting a leak in one truck. They're only kids, after all. The experience with the dealer is the bar-none worst customer service I've ever had. 0/10 The experience with Hyundai corporate and my case manager was 10/10. No complaints. They stayed on top of the dealership, kept pressing, kept me updated weekly, and made it so that I didn't have to spend my time hounding the dealership every other day.

I'm open to any questions about the process, the issue with my truck, dealing with the case managers, etc. Anything that could be helpful to other folks. I know there are others going through lemon law or buybacks with their vehicles right now, too.

As for me, I'll probably be back in a Santa Cruz sooner or later. I'm not loving interest rates right now, and I'm sad to give up my 2.2% loan, but there's really no other vehicle on the market that meets my needs as well as the SC right now, and I'm not eager to buy anything coming out in its first model year after the first model year experience of the SC. So we'll drive my wife's 2000 Toyota Sienna that has now outlived 3 of my vehicles (plus two more that were sold in good condition) until it croaks and go from there.

At the expense of, perhaps, an errant comment here, I think your issue is now under a Recall, which is only for particular SC models. I attempted to have mine looked at when it was in for the SC transmission recall issue and I was told my model was not included on the roof leakage recall. I have the 2022 SC Limited with the roof rails and I believe that is the "difference" in the other models that are without roof rails. Good write up - thanks for sharing your experience - should I ever get to the matter of such an in depth service issue with my Limited at my local Hyundai dealership, I hope they maintain the professionalism and consideration thus far exhibited with every visit to date. (Brandon Hyundai, Brandon FL)

 

[tomminer70]

This is a great post and I'm now dealing with a lemon. My scenario with the dealership has been pretty positive other than they cannot seem to fix the issue. I just opened a case with Hyundai this evening.

Have a couple of questions.
1. Anyone know how it works if you first open a case with Hyundai and if that's approved and you get a refund, can you work with the dealership to get another Santa Cruz or is Hyundai will to work with the dealership to get me a replacement? I'm guessing that Hyundai will give me a refund and I'll have to start the whole financing process over with the dealership. Minnesota Lemon law looks like they require a refund in full including taxes, delivery fees, and such. I would love to get another one of same value but don't want to have to pay any additional money.
2. What sucks is that I purchased new wheels and tires at 3K, sold my old ones on Facebook Marketplace so I no longer have them. Maybe I'll buy 4 doughnuts and put them on when I return it.

My history
I have a 2022 Santa Cruz limited that I purchased in 9/2022.
1. October 2022, I took it in for a couple of issues which got resolved except for the leaky sunroof
2. January 2022, took it in for a 2nd time on leaky sunroof, replace some stuff still leaked
3. Feb 2022, took it in for the 3rd time in which it sat at the dealership until today 3/2/2022.
4. They said they found a crimped drainage hose, picked it up and immediately went to a car wash. It actually now leaks worse than it did before.
5. Drove it back to the dealership (pretty pissed off), Sales Manager and Service Manager were immediately assisting me. They advised me to call Hyundai to get a case opened up and we can work from there.

Oh... I should have read this posting, prior to what I wrote up moments ago... I keep my 2022 Limited in the garage at all times. (Feb 2022 purchased) And I have washed it without any water seepage. If and or when I get out in the rain, hopefully I will remember to review this matter of the Sunroof leakage

 

[Grifball]

At the expense of, perhaps, an errant comment here, I think your issue is now under a Recall, which is only for particular SC models. I attempted to have mine looked at when it was in for the SC transmission recall issue and I was told my model was not included on the roof leakage recall. I have the 2022 SC Limited with the roof rails and I believe that is the "difference" in the other models that are without roof rails. Good write up - thanks for sharing your experience - should I ever get to the matter of such an in depth service issue with my Limited at my local Hyundai dealership, I hope they maintain the professionalism and consideration thus far exhibited with every visit to date. (Brandon Hyundai, Brandon FL)

Got any info on that recall about roof leakage? I haven't heard anything about it, but I'll do some digging.

Edit: the only thing I'm seeing is the recall about the roof molding detaching and becoming a road hazard. Would welcome any info on a leakage recall as well.

 

[tomminer70]

Thank you for taking the time to post all the details here. I need to escalate an issue I am having with our Santa Cruz and this helps a lot. Sounds like you stayed cool headed and on point and that's how you get the right result!

Please share, what is the issue you are having with your SC; I see that you have the 2022 SEL Prem - am I correct that you do NOT have a sunroof in that SC?

 

[JMII]

Edit: the only thing I'm seeing is the recall about the roof molding detaching and becoming a road hazard. Would welcome any info on a leakage recall as well.

I agree...

TSBs are here: 2022 HYUNDAI SANTA CRUZ Technical Service Bulletins (TSBs) - Hyundai Aftermarket
Recalls are here: https://www.cars.com/research/hyundai-santa_cruz-2023/recalls/

I see nothing about roof leaks, just the roof molding that can come off. And that wouldn't cause a leak as its purely a cosmetic piece that covers where the roof rails / cross bars get mounted on other models.

 

[Rcleather]

Please share, what is the issue you are having with your SC; I see that you have the 2022 SEL Prem - am I correct that you do NOT have a sunroof in that SC?

Premiums do come with the sunroof

 

[Grifball]

For me, I have the sunroof and the sunroof is not leaking. There is no water coming in from up above that I can see. It's coming in from underneath.

 

[Sparkland]

This problem with the lack of the availability of replacement parts is really hurting consumers, I am not certain any one manufacturer is any worse than any other, but Kia and Hyundai are certainly not helping their cause. If my Kia is ever sitting in a body shop for 3-6 months for repair, it will be sold as soon as I get it back.