Hyundai has recently held their third annual Service Advisor Championship in Korea to award exemplary service advisors and reinforce the importance of good customer service. First held in 2012, the Championship was designed to improve customer satisfaction at Hyundai service centers around the world.
For the third time, Hyundai's service advisors are pitted against each another and this year, 140 service experts from 60 countries were flown to Korea for the championship. These few were selected from more than 18,000 service advisors worldwide and the finals is where their customer service skills are put to the test via a written test and role play.
The tests cover everything that occurs from the moment a customer drops off their vehicle to the moment they pick it up. There’s a written test on maintenance technologies, customer response and Hyundai Motor service. Contestants were even tested on their customer response skills using Hyundai's new Workshop Automation system.
This year, the overall gold winner was awarded to a service advisor from Bengaluru followed by the silver medal winner from Idaho. No matter who wins, the monetary incentive and the chance to travel should drive service advisors to improve their skillset.
Ultimately, this will benefit current and future Hyundai owners as this will motivate service advisors to improve every year and we’ll see the results of this competition when the Santa Cruz starts hitting showroom floors.