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Smart move since often most buyers don't know that much about what they're buying and when you combine the education part with priming their mind for buying, money comes your way. Great way to complement the rest of what Hyundai has going on. Maybe we'll even see a change in the layout of some showrooms.
 

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To be fair its how resourceful you are as a service advisor and how you delegate to your techs and even people in sales for the times you need them. If they failed to be resourceful and failed to have delegated correctly then they have failed entirely.

But you really have to look upwards to see what management is like since often that's where problems stem from, which is the reason why I always try to look for dealers that are know for customer service. That way come time for serious issues it will be dealt with accordingly without unnecessary conflict and prolonging.
 

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It's rare that some customer is like that even if what's done on the dealers end is done correctly, so that isn't much to worry about since its what happens overall rather than those anomalies.

What Hyundai should do is have surveys customers can fill out with the roll out of these service improvements and then roll that out to the public to see, although at the end of the day people will buy Hyundai's regardless, the product is good and that's what matters.
 
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