[rrbhokies]

Had an interesting event last night. I have the SEL Premium with the 8" Screen.

Started up my SC and my Apple Carplay connected wirelessly right away like it always does. However, sound was only coming out of the left speaker by the driver's door pillar. That's it. So I tried changing to XM Radio, and it said Function not available. Tried hitting anything else like Media or Settings and just got Function not available. Yet Carplay was active on my screen and I could move between songs and even bring up GPS. So it was like the Phone Projection was working but nothing else was functioning and only one speaker worked.

Turned the SC off and then back on. This time, same thing, except now there was no sound at all. Even that one speaker wasn't making any sound.

Turned the SC off and waited like 20 seconds. Turned it back on, and everything started working just fine. Tried it again this morning, and everything is fine. So, it appears to be a glitch that happened that one time. Now the question is, was it a one time anomaly, or is this going to be a recurring event?

Has anyone else had any weird events with their 8" radios?

 

[Sully]

I hope it won't be a recurring event but being in IT I can say resets fix a lot of intermittent issues. GL

 

[Goose]

I’ve been having some intermittent issues with the wireless Apple CarPlay on the 8” screen. It would freeze and cut in and out. Connection issues can be extremely frustrating. What made me more frustrated was I could not figure out a wired option for CarPlay even WITH the USB ports (maybe missing something). After some research on the Tucson forums I found that there was a lot of wireless Apple CarPlay issues once Apple rolled out a new update later on in the year. Not sure if this is accurate. It seemed that the newest iPhones had no issues though…

Since I pride myself in older iPhone models (XR) I thought I would have to get an iPhone 12 just to fix it… however, somewhat solution was found by pressing the tiny reset button on the bottom left of the panel (not on the screen). It’s been working 90% of the time since I pressed this button which will hold me over for now. Sounds like you get it figured out now but if there issues in the future I would seek out a pen to press the reset.

 

[rrbhokies]

I’ve been having some intermittent issues with the wireless Apple CarPlay on the 8” screen. It would freeze and cut in and out. Connection issues can be extremely frustrating. What made me more frustrated was I could not figure out a wired option for CarPlay even WITH the USB ports (maybe missing something). After some research on the Tucson forums I found that there was a lot of wireless Apple CarPlay issues once Apple rolled out a new update later on in the year. Not sure if this is accurate. It seemed that the newest iPhones had no issues though…

Since I pride myself in older iPhone models (XR) I thought I would have to get an iPhone 12 just to fix it… however, somewhat solution was found by pressing the tiny reset button on the bottom left of the panel (not on the screen). It’s been working 90% of the time since I pressed this button which will hold me over for now. Sounds like you get it figured out now but if there issues in the future I would seek out a pen to press the reset.

I have an iPhone 12 Pro and other than the one freeze mentioned above, wireless Car Play has been perfect. And fortunately, once I turned off the car for 20 seconds and started it back up, I haven't had any other issues. I see the reset button on the panel. Question: If you use the reset button, does it wipe out all your preset radio stations and bluetooth phones?

 

[Goose]

Question: If you use the reset button, does it wipe out all your preset radio stations and bluetooth phones?

Nope, the screen just goes black for a few seconds a starts back up

 

[lsantacruz87]

My radio just froze up today. I had to take out the fuse as it kept playing after I turned off the engine and opened the doors. I did attempt to reset it with the button took over thirty minutes to work with a frozen screen. So no ability to use audio or camera on the 8” screen.

 

[Thumpin305]

Mine has frozen up 3 times.

All times I had to turn off the car and open the door to get it to reset. Worked fine when I started it back up.

 

[lsantacruz87]

Mine has frozen up 3 times.

All times I had to turn off the car and open the door to get it to reset. Worked fine when I started it back up.

Tried that method and removed the fuse too. I think it officially dead or fried.

 

[Paztrk]

Mine has frozen with the android play, just get a line across the top for Waze map which is frustrating when navigation through a new area. Shutting off the car and opening the door reset it, but that is difficult on the freeway. A reset of the phone also cleared up the problem. So I'm thinking some of the problems are with the phone but the infotainment gets the first curse...

 

[lsantacruz87]

Today the screen was blank when I drove it for 45 miles. I have an appointment next week to see if they can figure it out. I tried several resets and exchanging the fuse. Probably some type of software update issue.

 

[Thumpin305]

Today the screen was blank when I drove it for 45 miles. I have an appointment next week to see if they can figure it out. I tried several resets and exchanging the fuse. Probably some type of software update issue.

Yep, that's it. Please let us know what they find.

 

[lsantacruz87]

Yep, that's it. Please let us know what they find.

The entire radio unit needs to be replace. It took about four hours and eta is about next Wednesday 5/25.