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80 Posts
Hi All,
As many of you know I am elated with my Sage Grey Ultimate here in Canada (Edmonton, AB), but I ran into a problem with a dealership. I initially ordered through my closest dealer a Preferred Trend in Hampton Grey, and when the demo units came in, the wife and I took an Ultimate for a run, and we loved the extra features in the Ultimate (the extra camera system and driving assists are fantastic!). I tried to change my order with the dealer but he said it would set me back months, and he gave me a false VIN - started with a K (built in Korea) rather than a 5 (built in USA) - to say mine was en route but it was still 3 weeks away. I kept looking at other dealers in my area and found an Ultimate ready to go, and bought it immediately from the other dealership. However, my initial dealer is now refusing to refund my initial $500 deposit that I made in July, claiming they don't have it and Hyundai Canada has it, and making me go to them to get a refund of the $500 bucks. This they tell me after about 3 weeks of emails stating that they are trying to find the refund money, and then they were going to write a cheque, and then they gave up and told me to go call Hyundai or the company they use to get payments online, I believe he called it Stride Payments. Needless to say, this was a big mistake on their part as I get pulled over by people seeing the trucklet and wanting to know who to talk to, and although I was going to give them the local dealer info as he seemed rather honest throughout the preorder process and he's closer to where people see me, I find that I can't with their inability to refund my deposit, even though the preorder email says clearly that it would be refunded by the local dealer if for any reason a proper deal wasn't made. Needless to say, the referrals are going to the other dealer farther away.
I emailed last week and also called Hyundai Canada this morning on their customer service line 888-216-2626 and they said they are going to talk to the dealer and will get back to me hopefully in the next 5 days. My question... Is there anyone here or does anyone know somebody at Hyundai Canada with some clout to get this fixed? I love the SC but this preorder system and/or the "Click to Buy" system seems rather screwed up. I believe I'm entitled to my deposit back and since I bought a car from Hyundai, you'd think they would have some sort of method to make sure this gets done. I won't mention dealerships yet as I have to believe that the sales manager there is not lying to me about not having the funds from Hyundai, but if I find out that he or somebody at the dealership is lying to keep my money, I have no problem with publicly shaming them in the future..... ;-)
Any contact/info as to who may have the clout to put this to bed quickly would be appreciated.
Cheers! Roger.
As many of you know I am elated with my Sage Grey Ultimate here in Canada (Edmonton, AB), but I ran into a problem with a dealership. I initially ordered through my closest dealer a Preferred Trend in Hampton Grey, and when the demo units came in, the wife and I took an Ultimate for a run, and we loved the extra features in the Ultimate (the extra camera system and driving assists are fantastic!). I tried to change my order with the dealer but he said it would set me back months, and he gave me a false VIN - started with a K (built in Korea) rather than a 5 (built in USA) - to say mine was en route but it was still 3 weeks away. I kept looking at other dealers in my area and found an Ultimate ready to go, and bought it immediately from the other dealership. However, my initial dealer is now refusing to refund my initial $500 deposit that I made in July, claiming they don't have it and Hyundai Canada has it, and making me go to them to get a refund of the $500 bucks. This they tell me after about 3 weeks of emails stating that they are trying to find the refund money, and then they were going to write a cheque, and then they gave up and told me to go call Hyundai or the company they use to get payments online, I believe he called it Stride Payments. Needless to say, this was a big mistake on their part as I get pulled over by people seeing the trucklet and wanting to know who to talk to, and although I was going to give them the local dealer info as he seemed rather honest throughout the preorder process and he's closer to where people see me, I find that I can't with their inability to refund my deposit, even though the preorder email says clearly that it would be refunded by the local dealer if for any reason a proper deal wasn't made. Needless to say, the referrals are going to the other dealer farther away.
I emailed last week and also called Hyundai Canada this morning on their customer service line 888-216-2626 and they said they are going to talk to the dealer and will get back to me hopefully in the next 5 days. My question... Is there anyone here or does anyone know somebody at Hyundai Canada with some clout to get this fixed? I love the SC but this preorder system and/or the "Click to Buy" system seems rather screwed up. I believe I'm entitled to my deposit back and since I bought a car from Hyundai, you'd think they would have some sort of method to make sure this gets done. I won't mention dealerships yet as I have to believe that the sales manager there is not lying to me about not having the funds from Hyundai, but if I find out that he or somebody at the dealership is lying to keep my money, I have no problem with publicly shaming them in the future..... ;-)
Any contact/info as to who may have the clout to put this to bed quickly would be appreciated.
Cheers! Roger.