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Just purchased Santa Cruz…paid for the trailer hitch option to be installed by dealer….I was just notified the hitch is not available……could this be true
 

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2022 Santa Cruz Ultimate (Limited in the US)
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YMMV, but my dealer (granted, in Canada) ordered the hitch. I don't know exactly when it will arrive to be installed, but it's definitely available up here. Picking up on Friday, (arrived at the dealer yesterday) curious which accessories will be ready and which will be at a later date.
 

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I ordered my oem hitch from Hyundai and installed it myself. If you’re somewhat mechanically inclined, it’s only 1 hour worth of work. Others are reporting that Kurt hitches are available for half price.
 

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That is common. Manufacturers typically have their parts at MSRP. Most retail resellers will sell products at less than MSRP.
 
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