We were super lucky to find a dealer locally that wasn't up-charging the limited. Purchased and drove it home the next day. Decided our road trip would be a good way to familiarize the vehicle and warm it up with highway miles.
Our luck ran out about 4 hours up the interstate well into the next state. It was an active construction zone through a smaller city with a 30 mph zone. As we were coming up to a flagger we heard what sounded like gear grinding really loud under the center of the Santa Cruz. Wife instantly pulled over quickly and was able to get the vehicle about 30 feet from when we first heard the terrible noise. Unfortunately, this blocked the exit for the side-dump trucks removing debris from the site. I ran out and told the truck driver we had just broke down and let him know we were going to push it to clear his exit. He was not happy. The flagger said he heard the noise as we passed. He said he would help me push it to clear the active exit. My wife put the transmission in to neutral because putting it into drive only ramped the tachometer but with no motion from the vehicle. The flagger and I rocked the car on a very level road but the SC just swayed forward and back as both of us attempted to push it. The vehicle responded like she was holding the brakes but she was in neutral and the parking brake was released. The wife used the "sos" button to contact Hyundai directly. The construction workers relocated their exit at this point. With 330 miles on the odometer and no check engine light of a vehicle we were both excited to own, we were both now left broken down on the highway. The vehicle had no clue it was broken! The SC could shut down and restart with no errors but any gear you would shift the transmission to would just rev the engine with no motion.
Luckily a tow truck driver was within 20 minutes of our initial break down. I let him know he may have to drag the vehicle up the ramp because neutral was not working. Here I learned something. He started the vehicle, shifted to neutral, but then he shut the vehicle off while still in neutral! Now all wheels allowed the vehicle to roll.
We rode 180 miles in a tow truck to a Hyundai dealer, mind you we are still in another state. That dealer let us know when we arrived that his technician that could look at our vehicle was down with Covid and it would be 2 weeks before that could happen. That location was going through changes and didn't even have loaner cars to put us in.
This is where we contacted the Hyundai people directly from the car and they let us know a "case manager" would contact us in 7 to 10 days! They only told us they would cover up to $100 a day for a rental. Unfortunately, 1 way rentals from another state to get back home are much more than that.
The only good thing out of this was the dealer we bought the vehicle from. We stressed the situation we were in and they pushed approval to the regional service manager to allow me a reimbursement for a $400 1-way rental to get back home. The very next day we were back starting our road trip in our F-150. Our dealership had sent a tow truck to that other dealership that morning and had it brought back to them.
It's a holiday weekend but the service tech had called us on our trip to let us know he had received the vehicle and get information on what we heard and what happened.
We are now owners of quite possibly the first factory built dud. The only thing that makes sense to us is that perhaps the dual-clutch shattered but we have no clue at this time. Thank goodness we were only going 30mph.
Our luck ran out about 4 hours up the interstate well into the next state. It was an active construction zone through a smaller city with a 30 mph zone. As we were coming up to a flagger we heard what sounded like gear grinding really loud under the center of the Santa Cruz. Wife instantly pulled over quickly and was able to get the vehicle about 30 feet from when we first heard the terrible noise. Unfortunately, this blocked the exit for the side-dump trucks removing debris from the site. I ran out and told the truck driver we had just broke down and let him know we were going to push it to clear his exit. He was not happy. The flagger said he heard the noise as we passed. He said he would help me push it to clear the active exit. My wife put the transmission in to neutral because putting it into drive only ramped the tachometer but with no motion from the vehicle. The flagger and I rocked the car on a very level road but the SC just swayed forward and back as both of us attempted to push it. The vehicle responded like she was holding the brakes but she was in neutral and the parking brake was released. The wife used the "sos" button to contact Hyundai directly. The construction workers relocated their exit at this point. With 330 miles on the odometer and no check engine light of a vehicle we were both excited to own, we were both now left broken down on the highway. The vehicle had no clue it was broken! The SC could shut down and restart with no errors but any gear you would shift the transmission to would just rev the engine with no motion.
Luckily a tow truck driver was within 20 minutes of our initial break down. I let him know he may have to drag the vehicle up the ramp because neutral was not working. Here I learned something. He started the vehicle, shifted to neutral, but then he shut the vehicle off while still in neutral! Now all wheels allowed the vehicle to roll.
We rode 180 miles in a tow truck to a Hyundai dealer, mind you we are still in another state. That dealer let us know when we arrived that his technician that could look at our vehicle was down with Covid and it would be 2 weeks before that could happen. That location was going through changes and didn't even have loaner cars to put us in.
This is where we contacted the Hyundai people directly from the car and they let us know a "case manager" would contact us in 7 to 10 days! They only told us they would cover up to $100 a day for a rental. Unfortunately, 1 way rentals from another state to get back home are much more than that.
The only good thing out of this was the dealer we bought the vehicle from. We stressed the situation we were in and they pushed approval to the regional service manager to allow me a reimbursement for a $400 1-way rental to get back home. The very next day we were back starting our road trip in our F-150. Our dealership had sent a tow truck to that other dealership that morning and had it brought back to them.
It's a holiday weekend but the service tech had called us on our trip to let us know he had received the vehicle and get information on what we heard and what happened.
We are now owners of quite possibly the first factory built dud. The only thing that makes sense to us is that perhaps the dual-clutch shattered but we have no clue at this time. Thank goodness we were only going 30mph.
