Because of software from another company?

I had problems with my bluelink also. Got resolved. Give it time... It's not the end of the world

You sound like a **** of a guy or gal to sell a car to.

You'll most likely have to get in contact with bluelink as they write the software and that is who fixed mine. It took a few days though.

 

Because of software from another company?

I had problems with my bluelink also. Got resolved. Give it time... It's not the end of the world

You sound like a **** of a guy or gal to sell a car to.

You'll most likely have to get in contact with bluelink as they write the software and that is who fixed mine. It took a few days though.

Clearly your the **** of a guy or gal

Hyundai Bluelink is a Hyundai product, sold and supported by Hyundai. I spoke with Hyundai's Bluelink department who said it was an error in my account registration and they only need to correct the email address and vin# in my account. The issue is the Bluelink department is not authorized to change account registration associations to VIN#s and the Hyundai Ingenious department is the only department with authority to do so has a minimum of 3 days before they respond with a real world response time of 14 business day. I'm sure they fix issues more than simple account correction like mine, but 14 business days or half a month to get a response is not reasonable. The fix probably takes 15 minutes or less.

Try setting it up using a new different user profile

Hyundai asked me to try the and some other ideas including going back to the dealer, none worked because the VIN was tied to the account the dealer was trying to create during pre-delivery (when the system crashed according to the dealer). I'm inclined to believe them because Hyundai Bluelink support said the system crashed on them also.

 

Try setting it up using a new different user profile

 

The vehicle was delivered to me with a botched Bluelink...
...I asked for a full buy back plus compensation for loss of use.

It will be interesting to learn of this critical useage-case for BlueLink, absence of which results in "loss of use" of the entire vehicle.

 

Loss of use of the entire vehicle, where did I say that LOL

They offered to add 1 month of service to make up for the loss of use of my first month of service (remember they said they likely wont respond to me or 14 days) so basically it would be a wash. They upped it to 3 after I called them out on it and said 12 months which they retail at $99 would be more appropriate. I'm surprised they weren't willing to give me 12 months or $99 to turn the initial experience for a new customer from sour to sweet. Just goes to show you how poor quality Hyundai's customer service is.

The world is upside down right now. Getting your panties into a twist is only going to add to your disappointment and discomfort. Since the pandemic began my family has had to wait as long as a year to obtain some standard appliances and parts. Some haven’t been available at all. Consider yourself lucky to have a vehicle. Thousands can’t get one at all right now. Citizens of the world are having to develop a new sense of patience now. Be cool my brother. It WIL come

Wise advise, thank you. I'm spending time with family and friends and making the best we can considering the spread of COVID is pretty high in South Florida. We planned to have a gathering of close friends on the 31st to ring in the new year but some of us are rethinking in light of the spike in outbreak of COVID. A friend of mine just got out of quarantine.. she was fortunate to only had very mild symptoms. I'm having a 8 year old HVAC system in my house replaced by a Costco partner right now for $6500. They replaced the other HVAC in my house earlier this year for $6200. Prices keep going up and inflation will make things even worse which is why I purchased the Scheduled Maintenance package for the Santa Cruz. Maybe instead of watching Netflix while the AC team works on the installation I should call Hyundai again, just kidding

 

The world is upside down right now. Getting your panties into a twist is only going to add to your disappointment and discomfort. Since the pandemic began my family has had to wait as long as a year to obtain some standard appliances and parts. Some haven’t been available at all. Consider yourself lucky to have a vehicle. Thousands can’t get one at all right now. Citizens of the world are having to develop a new sense of patience now. Be cool my brother. It WIL come

 

Bluelink on 2 Hyundai products. Never used it, and no intentions of using it...

 

Did you expect them to buy it back due to an app/software issue???

Not sure what claying it has to do with it either?

Compensation for loss of use??? What exeactly did you lose?

Seems like a troll. I personally know employees on BluLink support and they are not aware of anyone with a SC that took 4 hours on a call to fix... hummm. 😒

 

Did you expect them to buy it back due to an app/software issue???

Not sure what claying it has to do with it either?

Compensation for loss of use??? What exeactly did you lose?

Seems like a troll. I personally know employees on BluLink support and they are not aware of anyone with a SC that took 4 hours on a call to fix... hummm. 😒

Clearly your a troll, but I'll bite. Why don't you ask your friends why they can't get a tech to correct my new account registration in less than 14 business days?

 

I guess before I tried the hard-ass approach, I would have let them at least try to fix it. To be honest Blue Link is no big deal it's nice to have but you can probably go without it until the middle of January. Take a deep breath and be thankful for what you have!

 

I've had my SC for 4 months now. Never bothered with BluLink. Car runs just fine without it. Not a horrible problem.

But I do have friends and family in the Philippines. They're having truly horrible problems after being hit by Typhoon Odette.

 

Horrible, horrible situation, not having another electronic toy to play with for a couple weeks. Truly a crisis and a tragedy. My sympathy. And all those Hyundai employees out there who now have to try to celebrate the holidays with a happy face, all the while carrying the burden of the knowledge that there's a customer out there without Bluelink for a few days. Puts all of our petty problems in perspective, doesn't it. We can all learn from this disaster. Now lets talk about the difference between "Your" and You're".

 

Lots of larger companies have lots of people on vacation right now over the holidays. Separate departments, communication, etc. In the big scheme of things its going to be a small blip, one that when fixed will seem like it really wasn't that big of a deal. I think patience will pay off, you won't even know what you are missing and I like many others haven't even activated my blue link....

 

In the spirit of Christmas and as jljud wrote, this time of year phone lines are even more swamped then they already are. Just about every company service departments are understaffed still and overworked, and the holidays make it worse. I understand you spent 10's of thousands of dollars on your new SC and rightfully expect everything that comes with it to work. There are members whose vehicles have had issues and flat out broke shortly after purchasing. **** the car I was supposed to have received over a month ago broke before it shipped (call it lucky). I guess I wanted to right that you have a right to want everything paid for, but just like everything these days a little extra patience is required.
Hope you stay safe over the holidays, and that your problem gets fixed. Until then be happy you got your SC from Santa for Xmas. I got coal.

 

In the spirit of Christmas and as jljud wrote, this time of year phone lines are even more swamped then they already are. Just about every company service departments are understaffed still and overworked, and the holidays make it worse. I understand you spent 10's of thousands of dollars on your new SC and rightfully expect everything that comes with it to work. There are members whose vehicles have had issues and flat out broke shortly after purchasing. **** the car I was supposed to have received over a month ago broke before it shipped (call it lucky). I guess I wanted to right that you have a right to want everything paid for, but just like everything these days a little extra patience is required.
Hope you stay safe over the holidays, and that your problem gets fixed. Until then be happy you got your SC from Santa for Xmas. I got coal.

Thank you for your thoughtful post and I know very well how it feels to work in an understaffed company. Thanks for the well wishes and I wish the same for you and your family.

 

I hear all of you.. Bluelink is not a big deal, blah blah blah. Ok in the bigger picture I'm not gonna die by not having it. I also can't use the MyHyundai app and therefore also can't use other highly touted features like Digital Key. Now I know none of you use that either , but I've become accustomed to using digital key with my Tesla and was looking forward to using it with the Santa Cruz. On my Tesla I could voice command the Tesla to unlock the trunks, open the windows, etc using my Apple Watch. My understanding is MyHyundai is also compatible with Apple Watch.

One day I will get access and will be able to enjoy these features. They might not be important to you, but the Santa Cruz's digital features was a key reason I traded my Tacoma for it.

 

Wow.. key reason you traded was due to the app... 🤣... pretty lame... typical Tesla owner... spoiled childish thinking. Boooo hooooo... my app does not work. Give us a break will ya. 😒

 

And in the "I thought everyone could figure this out" category...... If you pay $70k - $120K for a Tesla, expect them to come kiss your butt when something goes wrong. If you pay $28k - $40k for a Hyundai, expect to have to wait your turn like all the unwashed masses do. Having said that, I had one experience with Hyundai customer service. Back in 2010 I had a problem with the dealership. Hyundai customer service not only made several calls to the dealership and ordered them to make things right with me. But when they did not respond well to Hyundai, Hyundai replied with the words "you're telling corporate "no?" And then they called the owner (owner has dealerships of many brands in many states. He probably has lots of Tesla's, Mercedes and Porsche's in his garage). Next thing I know the dealership is on the phone to me making things right. I know other people who have called Hyundai customer service and got positive results. I know of no one who was treated poorly. Of all the brands I've dealt with Hyundai was the most responsive. So, who knows. Maybe attitude really does make a difference. Spoiled brats to the end of the line.

 

While I understand the OP's frustration with the situation, in the grand scheme of life it is truly "a first world problem".

Having dealt with literally tens of thousands of clients over the decades, I can say that I have "fired" a few over the years; and have learned to identify the warning signs of a potentially toxic transaction prior to "making the sale".

Most of my clients are amazing, and I have built many long-term relationships. And then there are always those that want everything for nothing.

My go to: "I simply cannot provide the level of quality and service you expect, at the price you want to pay. Thank you for considering us for your needs, but I think you would be best served elsewhere."

 

Unfortunately I did not speak with Hyundai, I bought the vehicle through a dealer. It was a fast transaction, they had the product I was looking for at a price I was willing to pay. Had the dealer told me the quality of Hyundai's customer service upfront I would not have purchased the vehicle. It has nothing to do with the dealer, Hyundai simply doesn't value it's customers. There are other threads that mention they got the same lousy response for other reasons.

Merry Christmas.. I make no appologies for being a 1st world citizen

 

You could always sell it,likely recoup 100% of what you paid since you can’t/aren‘t using it so not putting on miles, and move on to something else. Lots of people wanting to buy a SC…

 

I haven't seen an old-fashioned troll having this much fun since way back in the mid-90s. On the other hand, I'm a bit behind on modern slang, so perhaps this is more of a "Karen" scenario...?

 

So is it fixed now? Need some closure

 

Yes it was fixed late January just about 1 full month from purchase. It was a simple over the air update to activate the feature, they didn’t even confirm it.. the radio rebooted twice while I was commuting home one night and it was working from then on. I was given a small gesture for my inconvience, +6 months on all 3 Bluelink services and I was supposed to get a $200 gift card which was not received. It’s more hassle to contact them than that gift card is worth. They have the worst customer service I’ve ever encountered any where in my life any where in the world even Cuba.

 

So your going to dump it because of Hyundai inability to assist you, right?